Terms and Conditions
1. Agreement to these terms
CG-IQ Ltd operates COGNIOS, a platform that helps charitable organizations and their lodges manage membership, governance, charitable gaming, and compliance. These terms govern your use of COGNIOS as an invited user. In these terms, “your organization” means the organization or lodge that authorizes your access.
By selecting I agree after reviewing these terms, you agree to them with CG-IQ Ltd. Access requires your acceptance and your organization’s authorization. Any separate customer agreement governs the organization’s subscription, service commitments, and handling of its records.
2. Accounts and access
Your organization assigns access based on your role and may change or withdraw your permissions. You are responsible for using your account securely.
- Provide accurate account information and keep it up to date.
- Use only your own account and keep your sign-in credentials confidential.
- Tell your organization administrator immediately if you suspect that your account has been compromised or used without permission. You can also contact CG-IQ Ltd using the details below.
3. Acceptable use
Use COGNIOS only for lawful work that your organization has authorized and within the permissions assigned to you. Prohibited conduct includes attempting to access accounts or records without authorization, bypassing security controls, disrupting the platform, and uploading malicious, unlawful, or infringing content.
CG-IQ Ltd and its licensors retain their respective rights in the platform, including its software, branding, and documentation. Your permission to use COGNIOS is limited to your authorized access for your organization.
4. Member, personnel, and organization records
Use personal information only for legitimate purposes within your assigned role and in accordance with applicable law and your organization’s policies. Upload, export, or share records only when authorized. Protect any copies you download and promptly report suspected exposure or misuse to your organization administrator.
The COGNIOS Privacy Policy explains how CG-IQ Ltd handles personal information.
5. Regulatory and financial records
COGNIOS helps your organization maintain records and generate forms and reports from information entered by users. Before relying on or submitting a generated document, check the underlying information and the output for accuracy and completeness, confirm that the correct form is being used, and obtain any required approvals.
Your organization is responsible for meeting its licensing, filing, and recordkeeping obligations, including submitting required reports on time and retaining any required supporting records.
6. Platform availability and changes to these terms
CG-IQ Ltd may update the platform or temporarily restrict access to features for maintenance, security, or operational reasons, subject to any applicable customer agreement.
We will publish the current version of these terms with its effective date. When we make material changes, we will present the revised terms at your next sign-in and ask you to accept them before continuing to use COGNIOS.
7. Warranties and limitation of liability
To the extent permitted by applicable law, COGNIOS is provided on an “as is” and “as available” basis. CG-IQ Ltd disclaims implied warranties of merchantability and fitness for a particular purpose.
To the extent permitted by applicable law, CG-IQ Ltd excludes liability under these terms for indirect or consequential damages arising from your use of COGNIOS or reliance on information entered by users or documents generated from that information. This section is subject to mandatory legal rights and remedies and to CG-IQ Ltd’s commitments under any applicable customer agreement.
8. Suspension and termination
Your organization may withdraw your access when your role ends or you are no longer authorized to use the platform. CG-IQ Ltd may suspend or end your access if you breach these terms or if reasonably necessary to address a security issue, protect the platform or its users, or comply with the law.
When your access ends, your permission to use COGNIOS ends. Organization records are handled under the applicable customer agreement, the COGNIOS Privacy Policy, and applicable law. Records may be retained after your access ends for legal, regulatory, or audit purposes.
9. Contact
For questions about access permissions or your organization’s procedures, contact your organization administrator. For questions about these terms or to report a platform security issue, contact CG-IQ Ltd